Customer Testimonials

The service raider was very helpful

This is my first time doing my regular inspection here on last Thursday. Carlos is super nice and professional. I will definitely come back for my next inspection!!!

i being knowing steve saenz from metro and really glad he is here great service thank you steve

În and out în about one hour. This was for an oil change and lube. Great Service 👍

(Translated by Google) Excellent service and attention. From the moment they helped me, I felt their warmth and kindness. They answered all my questions and guided me through the entire process. I bought from Nissan and everything was excellent from the very beginning. (Original) Excelente servicio, y atención. Desde el primer momento en que me atendieron se sintió el calor humano. Aclaran tus dudas y te guían en todo el proceso. Compre con Nissan y todo fue excelente desde el primer segundo.

Came got service here with Steve Saenz and he was great and will return again

Great experience David is the man!he gave me a great deal on my new z!

There are car-buying experiences, and then there are those rare experiences that stay with you because of the people who made them special. What John, Adam, and Manny Cabrera did for my dad was one of those. John and I went to grade school together, but I hadn’t seen him since 1988. When I travel home to visit my dad a few weeks ago and he told me he was ready to buy his dream truck, I immediately thought of John. I had heard he was the General Manager at Empire Nissan, and I knew he was someone I could ... Read More

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Google - Oct 29, 2026

There are car-buying experiences, and then there are those rare experiences that stay with you because of the people who made them special. What John, Adam, and Manny Cabrera did for my dad was one of those. John and I went to grade school together, but I hadn’t seen him since 1988. When I travel home to visit my dad a few weeks ago and he told me he was ready to buy his dream truck, I immediately thought of John. I had heard he was the General Manager at Empire Nissan, and I knew he was someone I could trust. John brought in Sales Manager Adam and salesperson Manny Cabrera. They listened as Dad described the truck he’d always wanted, right down to the options and 4x4. They weren’t sure they could find exactly what he wanted, but promised they would try. And they found it. What impressed me just as much was how they treated my dad. He’s older and old-school, and after visiting a couple of other dealerships, the difference was remarkable. At Empire Nissan, he was treated with dignity and respect. Nobody rushed him, talked down to him, or took advantage of him. They were honest, straightforward, gave him an incredible deal, and made sure he understood everything. Manny’s care didn’t end when the sale did. Dad was so excited when he picked up his truck that he didn’t absorb half of what he was being shown about all the new technology. Manny invited him back and spent a couple of HOURS with him, patiently going through everything until Dad was comfortable with his new truck. That meant more to me than Manny probably realizes. Empire Nissan even invited Dad back for a new-owner event, where he had a wonderful time and, according to him, some of the best tacos he’s ever had. John and Adam were exceptional, and Manny Cabrera was absolutely spectacular from beginning to end. If you’re in the market for a Nissan, ask for Manny. You’ll be in exceptionally good hands. They didn’t just sell my dad a truck. They listened to his dream, found it, put the keys in his hand, and treated him with dignity and respect every step of the way. Thank you, John, Adam, Manny, and Empire Nissan, for making one of my dad’s dreams come true. Our family will remember how you treated him long after the new-truck smell is gone.

There are car-buying experiences, and then there are those rare experiences that stay with you because of the people who made them special. What John, Adam, and Manny Cabrera did for my dad was one of those. John and I went to grade school together, but I hadn’t seen him since 1988. When I travel home to visit my dad a few weeks ago and he told me he was ready to buy his dream truck, I immediately thought of John. I had heard he was the General Manager at Empire Nissan, and I knew he was someone I could ... Read More

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DealerRater - Oct 28, 2026

There are car-buying experiences, and then there are those rare experiences that stay with you because of the people who made them special. What John, Adam, and Manny Cabrera did for my dad was one of those. John and I went to grade school together, but I hadn’t seen him since 1988. When I travel home to visit my dad a few weeks ago and he told me he was ready to buy his dream truck, I immediately thought of John. I had heard he was the General Manager at Empire Nissan, and I knew he was someone I could trust. John brought in Sales Manager Adam and salesperson Manny Cabrera. They listened as Dad described the truck he’d always wanted, right down to the options and 4x4. They weren’t sure they could find exactly what he wanted, but promised they would try. And they found it. What impressed me just as much was how they treated my dad. He’s older and old-school, and after visiting a couple of other dealerships, the difference was remarkable. At Empire Nissan, he was treated with dignity and respect. Nobody rushed him, talked down to him, or took advantage of him. They were honest, straightforward, gave him an incredible deal, and made sure he understood everything. Manny’s care didn’t end when the sale did. Dad was so excited when he picked up his truck that he didn’t absorb half of what he was being shown about all the new technology. Manny invited him back and spent a couple of HOURS with him, patiently going through everything until Dad was comfortable with his new truck. That meant more to me than Manny probably realizes. Empire Nissan even invited Dad back for a new-owner event, where he had a wonderful time and, according to him, some of the best tacos he’s ever had. John and Adam were exceptional, and Manny Cabrera was absolutely spectacular from beginning to end. If you’re in the market for a Nissan, ask for Manny. You’ll be in exceptionally good hands. They didn’t just sell my dad a truck. They listened to his dream, found it, put the keys in his hand, and treated him with dignity and respect every step of the way. Thank you, John, Adam, Manny, and Empire Nissan, for making one of my dad’s dreams come true. Our family will remember how you treated him long after the new-truck smell is gone.

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I came for in for an oil change. Was greeted in a timely and friendly manner.Everything was explained to me. The experience was very beneficial to me andmy car. To past the time , I made business calls and utilized several cups of coffee. In the due time , I received a text went to the car and that was it. How do you recommend their service in sales staff to anyone I come in contact with you?Thank you

Excellent customer service! Carlos was very helpful! The service on my car was very quick and efficient. I will continue to have my car serviced at Empire Nissan!

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I came for something small and I help by Steve saenz and he was very helpful

Si t Steve Saenz was very helpful and was very professional he kept me informed and was very patient with all my questions

Very happy here with servicio con Steve saenz bueno super happy

Service department is really great. Our guy Mark takes really good care of us.

Experience was great.

I dealt with MARK AVILA from Empire Nissan, Ontario, Ca and he went above and beyond in helping me. He was polite, informative and very professional. I would highly recommend him.

The got me in right away and it turned out I didn't have a big problem very nice.

Glad I came here with Steve Saenz good service

Empire Nissan not only has amazing customer service but just going in there feeling like they’re there for you and will help you with anything no matter if it’s fixing the Autolock that somehow I messed up are doing the oil change without even being asked. Love the service will continue purchasing all our cars. My whole family purchased their cars from Empire Nissan.

Issac was extremely helpful and took the time to show me around a new car and answered all the questions I had very professional would definitely recommend

I WANT TO THANK EMPIRE NISSAN FOR CHECKING MY CAR OUT BECAUSE I HAD TROUBLE GETTING IT TO START A FEW TIMES. IT PASSED THEIR TESTS AND ALL I NEEDED WAS A NEW BATTERY FOR MY FOB. ALL "AT NO CHARGE" TO ME. EXCELLENT SERVICE. MY SINCERE THANKS.

Ernie was great explained tire rotation how important it was talked about my future visits and what will be done and possibly needs. Highly recommendhim for all service!!!

Came in and saw Steve Saenz and he was ever bit nice and helpful, will return again thank you Steve

Good and great with Steve saenz

My advisor Carlos was helpful

Number #1 ...empire nissan... The place to get your nissan ...

Ok yes so the service here with Steve saenz is awesome fast and great

Very good service with Steve saenz very good

My favorite dealership!

It true good fast and great service here with awesome Steve Saenz thank you

I came in and got service here with Steve Saenz and 10 of 10 good service

Came here con Steve saenz good

Fast and courteous service, thank you for providing a coupon as well.

(Translated by Google) Here with Steve Saenz, everything's fine, thanks. (Original) Aquí con steve Saenz está bien gracias

Everyone with the NISSAN service department was very polite and professional throughout the entire process. The expectations of time for loaner vehicle, and the time for the service to be completed was all done in a timely manner. My vehicle appears to be performing smoothly now.

Great fast and clean sevice here is great thsnk you Steve saenz

What can I say and yes rhe service here is awesome I meet a new guy name Steve sent and the service was awesome

Steve saenz was very friend and dast he updated me along the way and will and I mean will come back again to see him

Steve saenz took good care of me on short notice and made sure everything went smooth. Great customer service I am very pleased.

Been here too times and I love the way Steve Saenz help me out I’m very pleased with the service

I will say service here is my first time and I am happy with Steve saenz good guy good service

Great service here with Steve Saenz

Excellent Customer Service!!!

Hit up Mark Avila for you car troubles! He helped me out with my transmission replacement and gave me probably the best quote around! Thank you to the whole team at Empire Nissan!

We had such a great experience at Nissan when my dad purchased his truck! Odeh, Adam, Juan, and Adel really stood out and made the entire experience so easy and enjoyable. They were friendly, professional, patient, and extremely helpful throughout the whole process. We never felt pressured and truly felt like they cared about making sure we were taken care of. We really appreciate all four of them for going above and beyond. They are a great team and a wonderful representation of Nissan. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

Appointment at 930 dont start car until 1130 whats the point of making an appointment!!!

Amazing customer service and support. Focuses on customers wants and desires. Has a great team.

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Great car dealership. Purchased my used car at an amazing price. Car is VERY VERY nice. No issues. Absolutely love all the complimentary services offered and provided.

All the staff were friendly.

I purchased my Nissan Rogue from Empire Nissan in 2024. I am a return customer and have had the best customer service from Mgr. Alan and my sales associate Isaak. I’ve been treated kindly and with the upmost respect. Isaak consistently comes to check I would like more water snacks etc. while I wait for the oil maintenance. I recommend Empire Nissan every chance I get as I am a very satisfied customer. Thank you G.B.

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Great price. Willingness to negotiate. Quick service. Will definitely return when in need of a car for a good price.

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I cannot recommend Empire Nissan in Ontario based on my experience. I’ve been a Nissan owner for years and recently ran into an issue with the battery on my 2023 Nissan Frontier. Even though my truck only has around 27,000 miles, I was just outside the 3-year warranty period. Rather than feeling like a valued customer, I was met with a lack of empathy and poor customer service. One of the managers, Mark, made comments that were completely unnecessary and unprofessional, telling me, “Maybe if you were more loyal, there would be more we could do for you,” and even saying, “... Read More

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Google - Aug 6, 2026

I cannot recommend Empire Nissan in Ontario based on my experience. I’ve been a Nissan owner for years and recently ran into an issue with the battery on my 2023 Nissan Frontier. Even though my truck only has around 27,000 miles, I was just outside the 3-year warranty period. Rather than feeling like a valued customer, I was met with a lack of empathy and poor customer service. One of the managers, Mark, made comments that were completely unnecessary and unprofessional, telling me, “Maybe if you were more loyal, there would be more we could do for you,” and even saying, “I’m not sure what planet you’re from, but this is as cut and dry as I could be.” As someone who has owned multiple Nissans over the years and spent thousands of dollars on the brand, those comments were disappointing and insulting. Loyalty should be about the Nissan brand as a whole, not whether every vehicle was purchased from one specific dealership. What makes the experience even more frustrating is that I visited Nissan in Fontana afterward, and the difference was night and day. I originally went there simply to purchase a new battery. From the moment I walked in, everyone treated me with respect and genuinely wanted to help. The parts department made the process easy, and the staff went above and beyond to make sure all of my questions were answered and my needs were taken care of. Because of the exceptional service I received in Fontana, I ended up doing something I never expected after my experience with Empire—I purchased a brand-new 2026 Nissan Rogue Rock Creek. That purchase wasn’t because of a sales pitch; it was because of how I was treated. They earned my business through honesty, professionalism, and outstanding customer service. Empire Nissan lost a loyal customer through poor communication and disrespect. Nissan in Fontana gained one for life by simply treating me like a person. If you’re deciding between the two dealerships, my experience speaks for itself. I would gladly return to Nissan in Fontana, but I will never do business with Empire Nissan again.

Good customer service, definarely would go back for future service and repairs,the wait was a little long, but worth it.

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Service was quick and everything that needed to be done was explained to me. Waiting room was comfortable and stocked with coffee, tea, and water.

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This dealership has great service and is always fast with my car. Ryan was great!

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Always friendly and trustworthy associates are very respectful and are very helpful love ontario nissan

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The best customer service I would totally recommend Empire Nissan to all my family and friends. The employee's are very friendly and polite, they make you feel like family.

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WORST SERVICE DEPARTMENT EVER!!!! Itook my Nissan in for the 100,000 Miles Recommended Service, before getting anything done, I requested a Diagnostic. mind you I purchased the vehicle in 2021 with 17 miles. I reached the 100,000 mile mark with ZERO ISSUES or concerns with my vehicle UNTIL I brought it to Empire Nissan!! Over the years, I kept up with all maintenance and no issues ever! I received the Diagnostic and to my surprise was given 2 pages of (so-called) problems that need to be fixed in addition to the 100,000 Miles Recommended Service? I never had 1 issue with my vehicle and when I took ... Read More

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Google - Jul 7, 2026

WORST SERVICE DEPARTMENT EVER!!!! Itook my Nissan in for the 100,000 Miles Recommended Service, before getting anything done, I requested a Diagnostic. mind you I purchased the vehicle in 2021 with 17 miles. I reached the 100,000 mile mark with ZERO ISSUES or concerns with my vehicle UNTIL I brought it to Empire Nissan!! Over the years, I kept up with all maintenance and no issues ever! I received the Diagnostic and to my surprise was given 2 pages of (so-called) problems that need to be fixed in addition to the 100,000 Miles Recommended Service? I never had 1 issue with my vehicle and when I took the vehicle in for (SOME) of the recommended services, spark plugs, changing oil etc. simple services; Carlos in the service department complimented my vehicle several times and even inquired as to where I take it for service?! I told him I never had an issue as far as services only tire rotation and regular oil changes. There is so much to this review that there is too much to write! Long story short some mechanic named Cruz ruined my car THEN tried to say I brought it in that way!!! I brought my vehicle back only to be met with hostility from the Manager, Mike who said there is no way of telling who caused the issues with my vehicle!!! it's been over a month and Empire Nissan has avoided everything!! In my opinion they get your perfectly running vehicle, take it back, CLAIM all kinds of mechanical issues and charge you for the mistakes THEY CAUSED!!! In my opinion Empire Nissan is running a scam by defending Cruz (the mechanic) who they KNOW is causing problems with your vehicles then claiming it was brought to them like that!!! AVOID THIS LOCATION IF YOU VALUE YOUR VEHICLES!!!! MANAGEMENT WILL NOT HELP, THEY KNOW WHAT THEY'RE DOING!!! My vehicle is still not running correctly and I'm looking in purchasing a new vehicle!! THANKS FOR NOTHING EMPIRE NISSAN, YOU AND THE STAFF IN THE SERVICE DEPARTMENT ARE HORRIBLE!!

Mark is always very attentive and supportive. He also is vey knowledgeable about Nissan which I love. He’s always so pleasant and kind. I will always ask to work with mark in the future.

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Excellent service I suggest you make an appointment for A1 service mark was very helpful thank you love my Nissan

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Steve Trevino handled my issue promptly and the cost which included with a discount was exactly as we discussed.

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I had my daughter go in for an oil change my family has being going to empire Nissan for over 20 years we’ve bought many cars from John F I am very disappointed in service my daughter explained to me that her service advisor was Mark I’ve seen the reviews on google and on yelp he is well known for his poor customer service my daughter said he was rude he said under his breath stupid girl when she didn’t buy any of the services he recommended she was waiting for just a oil change that took over ... Read More

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Google - Jul 2, 2026

I had my daughter go in for an oil change my family has being going to empire Nissan for over 20 years we’ve bought many cars from John F I am very disappointed in service my daughter explained to me that her service advisor was Mark I’ve seen the reviews on google and on yelp he is well known for his poor customer service my daughter said he was rude he said under his breath stupid girl when she didn’t buy any of the services he recommended she was waiting for just a oil change that took over an hour with a appointment the vehicle is a 2024 Nissan Sentra and he told my daughter her vehicle needed all these things on her vehicle and it’s covered under warranty that’s great and all but my daughter just didn’t have the time to have it all done she brought the paperwork to me and I went over the recommendations and it stated both lower control arm bushings torn and leaking grease I checked my self the bushings are not torn and there is no grease leaking I don’t know what the tech seen I put the vehicle on jack stands to have a better view the vehicle has no leaks whatsoever I took pictures of my vehicle and of the paperwork that was given to my daughter also they couldn’t provide any pictures of the mpi I am sending all my pictures and send the paper work that was given to my daughter and going straight to corporate something is very fishy at this dealer I no longer have the same confidence that I had before very disappointing John

Always professional and courteous. Excellent service department and staff. Work is completed in a timely manner.

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Miguel Oliva is the most polite and intelligent sales person I ever met. He listed my options, explained all details and even delivered my car to a rent-a-car office where I dropped off my rented car. Thank you Miguel, you did my day!

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I always get good service from this dealership. They are very kind and knowledgeable every time I go.

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I won’t go anywhere else. This dealership does it right and because of that, I will continue to be a loyal customer.

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Mr. Gary Worley To me is one of the best person to communicate with. And he has a great person working with him and that person is Mr. Rene Contreras every time i go to get my car serviced i feel as if i am welcomed with open arms. God bless them both.

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Quite possibly the worse dealership I've ever had the misfortune to have provide service... and expensive service at that. They NEVER return voice messages you leave! You wait for like 10-minutes in an attempt to reach somebody, only to have your call default to "leave a message". Brought this to the attention of our service writer Gary W. twice, a self-proclaimed longtime employee who states that everybody wants him and nobody else (right), only to have him say, "yeah... well, sorry about that." Do yourself a big favor and move on to another Nissan dealership ... Read More

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Google - Mar 31, 2026

Quite possibly the worse dealership I've ever had the misfortune to have provide service... and expensive service at that. They NEVER return voice messages you leave! You wait for like 10-minutes in an attempt to reach somebody, only to have your call default to "leave a message". Brought this to the attention of our service writer Gary W. twice, a self-proclaimed longtime employee who states that everybody wants him and nobody else (right), only to have him say, "yeah... well, sorry about that." Do yourself a big favor and move on to another Nissan dealership that actually values your business.

I think its crazy to think that someone who is selling cars would just refuse to help because I said I was wanting to just look at the moment and wasn't sure if I wanted to buy today but has to audacity to just walk away and say call me when your ready to buy. Im not going to waste time Yaz has definitely lost any future sales for this nissan 0/10

Helpful and polite staff. The entire car buying process was easy & efficient. The salespeople I interacted with were helpful and courteous. No issues.

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Empire had the most competitive service pricing in the area. Everything was simple from making the appointment, selecting who you want to see, and getting the estimate upfront. Check in was quick, car ready when promised, and check out easy. My service guy Fabian Temores was great to work with.

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Gary Worley is the best and professional! I have been working with him over 20 years

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Empire Nissan From Ontario Is my dealer shop To go. I have been a loyal customer for the past 20 yrs and thanks to Manny Cabrera, Adam Nachreiner, Juan García, Gary Worley and Irma Vásquez who have been very atentive and supported everytime that i have been there I recommend This place 100% This Is the place where you have the Best customer service

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Gary Worley always takes great care of me. Empire Nissan is lucky to have the great people that they have, in every department.

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Very unprofessional and rude.

I have had nothing but the very best service and professional assistance since coming to Empire Nissan back in July 2015 to purchase a vehicle.

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I brought my car to this dealership to diagnose and fix an issue, and while the original problem was addressed, the overall experience was very disappointing. Because I was not present and had my car dropped off near closing time, I did not see an invoice until after the service was done. I ALSO was charged for an additional service that I did not approve and would not have authorized if I had been there OR BEEN SENT THE ESTIMATE PRIOR! I take responsibility for not being present to review or sign paperwork beforehand, and I initially decided to accept ... Read More

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Google - Jan 23, 2026

I brought my car to this dealership to diagnose and fix an issue, and while the original problem was addressed, the overall experience was very disappointing. Because I was not present and had my car dropped off near closing time, I did not see an invoice until after the service was done. I ALSO was charged for an additional service that I did not approve and would not have authorized if I had been there OR BEEN SENT THE ESTIMATE PRIOR! I take responsibility for not being present to review or sign paperwork beforehand, and I initially decided to accept the charge and move on. However, after paying and picking up my car, I checked under the hood and noticed that my coolant level was below the minimum.(ONE OF THE SERVICES I HAD DONE) This raised concerns that the service was not completed properly the first time. That was frustrating and concerning, especially after being charged for work I did not approve. Additionally, when I arrived, I felt I was treated differently based on my appearance. I was dressed casually, wearing sandals, and the service advisor came across as rude and unprofessional. I also overheard inappropriate language being used toward another employee, which made the environment uncomfortable and unprofessional. Because of this experience, I will not be returning to this dealership. I do have photos and documentation related to my visit.

This has been our “go to” for the last 15 years. Nothing about its exceptional service has changed. Cannot imagine going anywhere else for our vehicles

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I've already wrote a review, but I can't find it.I think it was deleted. I came in for my oil change And my tire rotation, and I asked Jill to check on the window guards that keep out the leaves and the dirt on the front passenger and driver's side and everything is all cracked up and cracking to pieces 5 yrs old, and she said she would check on that and she would check my warranty to see if it would be covered on warranty or not. She made an appointment for us to come back ... Read More

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Google - Jan 16, 2026

I've already wrote a review, but I can't find it.I think it was deleted. I came in for my oil change And my tire rotation, and I asked Jill to check on the window guards that keep out the leaves and the dirt on the front passenger and driver's side and everything is all cracked up and cracking to pieces 5 yrs old, and she said she would check on that and she would check my warranty to see if it would be covered on warranty or not. She made an appointment for us to come back friday. When we came back Friday, she let us into the little area where you get coffee. Nothing was said about the availability of the part. Nothing was said about it Being covered on the warranty or not. There was no paperwork showing how much it would cost and a to sign approval for the car to be repaired so we're waiting for her to come and let us know if hey got the part and and warranty or what. After sitting there, for a bit, Jill came and got us, took us in the room and said the warranty would not cover and it would be $700 plus dollars. I told her I can't afford that i've been off work for a year and a half due to having had a stroke. So then Jill says, well, I'll be back. So apparently when the car got there, the car was taken to the back. The part was removed and the new parts were put on before we were even told. There was no signing of an OK to do this. And so she had to go out and have them remove the part and put the old ones back on which didn't really do very good for the part Because, it was already old and cracking up, and I was pretty upset about that.I take very good care of my car. I only buy nissan parts from this dealership and I keep up on the service. It almost felt like the paperwork for the service wasn't going to be done And that the money was going to go in somebody's pocket. after they took the part off and put the old part back on which she tried to tell me.Oh, it's real easy they just lift the part back up And it doesn't damage it or anything. I'm still like why did you touch and do anything to my car without me signing permission? So I spent the time there. They worked on my car without my permission. Without me, signing anything. And then they had to take the part off. And when I was upset about it, she very rudely told me, well. Sorry, I ruined your day. This is unacceptable. Who does that? Who just goes and replaces parts on your car without showing you how much it's going to be. And having you sign something to approve it now, the old parts aren't any better for wear being taken off, Put in the trash, taken out of the trash and put back on the car. I don't know. Then, when I asked him for paperwork on them doing the work they said there wasn't any, and then they had to go. Make me up paperwork that said that they had removed the part, I had Denied the work so they put the old parts back on took the new ones off. They weren't going to give me any paperwork at all. On any of that, that happened, it just doesn't seem right to me. I don't think san bernardino will be where I take my car ever again. Something sounds fishy. No paper work for a $700+ job? Maybe someone needed extra cash for Christmas. When I called to talk to someone in service department there wasn't any record of this service.

Bought a new Nissan Frontier SV Crew Cab from Empire Nissan and the experience was solid all around. Ruel made everything super straightforward and quick. The whole team was professional, friendly, and didn’t waste time. Financing was explained clearly and the process was smooth. Definitely recommend working with them.

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It took nearly 6 hours to complete the deal on a 2026 Nissan Armada. They do the old school back and forth to the finance guy thing twenty times to get an answer instead of just negotiating in good faith. It really is the car buying experience you remember from decades ago. They overvalued what they have and under value what you have. When all was said and done, they didn't have the other key, mats, or manuals. They were locked up in parts department. No one has keys. They're like "just swing by tomorrow". I'm an ... Read More

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Google - Dec 26, 2025

It took nearly 6 hours to complete the deal on a 2026 Nissan Armada. They do the old school back and forth to the finance guy thing twenty times to get an answer instead of just negotiating in good faith. It really is the car buying experience you remember from decades ago. They overvalued what they have and under value what you have. When all was said and done, they didn't have the other key, mats, or manuals. They were locked up in parts department. No one has keys. They're like "just swing by tomorrow". I'm an hour away. I just spent nearly 80k and they can't send a guy out with the stuff that comes with a new car. They said they'd send a guy out the next day. We waited. No call. Turns out the guy is off for 4 days. I ended up driving back out there and wasting 2+ hours of my time to get the stuff. Really feels like a place you go to spend hours hammering or an average deal, and when you're done and the paper is signed, they forget who you are or that you just spent almost $80k. If they didn't have the model and color that my wife wanted, I would have gone somewhere else. In retrospect, we could have gone to a dealer near our house that we have used before, and just did a dealer transfer.

From 11/18 to today 12/23, I had an issue with my vehicle after an oil change. All the issues were looked into; though I didn't plan on my visit today being a 5 hour one. Irma and Michael were very kind and helpful during my visit. I have been coming to this location for close to 6 years, and this was the first time I've had an issue with this location with 1. A miscommunication on services being offered 2. The shop doesnt top off coolant, but will recommend if it needs filling 3. Replicating a freeze frame code that had activated 4 days prior. (Update 12/26 01:40... Read More

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Google - Dec 24, 2025

From 11/18 to today 12/23, I had an issue with my vehicle after an oil change. All the issues were looked into; though I didn't plan on my visit today being a 5 hour one. Irma and Michael were very kind and helpful during my visit. I have been coming to this location for close to 6 years, and this was the first time I've had an issue with this location with 1. A miscommunication on services being offered 2. The shop doesnt top off coolant, but will recommend if it needs filling 3. Replicating a freeze frame code that had activated 4 days prior. (Update 12/26 01:40am) My check engine light came back on with the same code (P0420) I don't have the time to wait another 5 hours at the shop to fix whatever the issue is, assuming they can replicate it. I attached photos of said codes.

Always the greatest service. The customer service is always great . Prompt and fast service always .

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After my purchase of my Altima I have had two opportunities to have my vehicle serviced. I made an appointment and my vehicle was taken immediately and serviced quickly. The service team is friendly and efficient.

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Had come in to get my car serviced and that went great. Ask for either Gary or Carlos great reps. It’s when I went to the parts office to request part numbers and I was met with a rude employee. Who didn’t want to give me the part numbers because they were too busy which I left confused as they are the parts department. Went back to Gary who graciously helped me in getting the part numbers that I needed.

Excellent service and attention. The advisor, Steven, was great and kept me informed at all times. The waiting room and the internet are really good

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After 19 years of service at Empire Nissan I have yet to have a bad experience. The check-in consultants, like Steven Trevino, have always been professional, courteous, informative with good advice as well as truthful about how long the wait time would be, Steve was absolutely great.!!

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Always take my Nissan Rogue for service at the dealership. They have top notch service and friendly staff

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I had ordered my vehicle ahead of time and when I got to the dealership it was ready.

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I love getting my car serviced here, the staff is friendly and the service is fast and they seem to be honest and genuine which is rare in the car industry.

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I am always greeted quickly upon arrival. They always provide an accurate estimate for the price and the time needed for the service. I appreciate that they provide recommendations for future work so that you know what is needed.

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Very friendly dealer and very knowledgeable service advisors for taking care of my Pathfinder always..Thank you very much🤗

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Ali took care of all our needs and accommodated all of our requests. The purchase was easy Peezy. highly recommend a sales person.

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Very clean and nice workers I like how they were very professional. Made my morning great

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