Customer Testimonials
I had my appointment at 7am arrived early and was taken care of immediately even though they weren't open yet. They have different choice of complimentary drinks mostly hot but I definitely liked the variety.
(Translated by Google) I bought a sentra from my seller Antonio Matute, an excellent seller. (Original) Yo compre un sentra mi vendedor Antonio matute un exelente vendedor
Staff very professional and consultative. Highly recommend them for yiur new and used car needs.
Made the process of buying a car quick and easy. I love my new Sentra. Miguel Oliva is awesome and will get you in the car you deserve. Donāt hesitate go now and get yourself a sweet deal.
It is always a pleasure to work with the service department. They are knowledgeable, efficient, and personable. I would recommend them if you are looking for a place to service your vehicle!
Vehicle was promptly attended and service done with great quality in reasonable time. My recommendation for a good place for service.
Purchased a 2024 Kicks with Juan and his team. We were extremely happy with the process. They answered every question we had. Went above and beyond our expectations. Will definitely refer friends and family. Customers for life.
Grat staff in all departments all the way around nothing wrong .from the frist time I bought my car and cars this co. Has keeper happy ,
Excellent and quick service
Awesome service!
Carlos took really good care of me, got my service with new tires on my Titan truck in a timely fashion as I waited in the lobby, thanks Carlos for being a Professional.
Bought a gorgeous red truck from Empire Nissan. John and his staff always take excellent care of me and jumped through so many hoops to get me the best financing available . A++++
Ryan from Service was amazing!
Wait 2 hours for a oil change, but I new it will be lake this, I didnāt have an appointment I was treated with professional care, the consultant have good customer service, very professional.
Friendly staff, great customer service. Appointments are easy to make, service techs are awesome. If you're thinking about buying or just having your vehicle serviced this is the place.
Excellent service. Love going to this dealer because they give me the confidence that they'll do a great job.
Samantha my service advisor is always super helpful, always keeps me updated/informed about the status of my car while Iām waiting and everyone at empire Nissan is friendly and helpful
Outstanding customer service! I was so happy to be able to stop in without an appointment on a Thursday evening and get an oil change.
In my case advisor was very courteous recommended few services per mileage reading he wasnāt pushing unnecessary services and car was ready earlier than he promised.
Rafael in service dept is excellent, honest, explains what is needed and listens. He has excellent customer service skills.
Great customer service. Took care of service in a timely manner. Will return for all my services
Repairs were performed promptly and car was ready when they said it would be. Shuttle provided transport to and from home. Would definitely use them again!
(Translated by Google) Very good service, especially the attention offered by Samantha and Carlos (Original) Muy buen servicio, especialmente la atenciĆ³n que ofresen Samantha y carlos
Gary is always so helpful and they are always very professional and on time service.
I felt at home with the Empire Nissan team. Everyone is professional and thorough in their work with complete knowledge of the products and services. They answered my questions and my service requests were addressed without any glitch. Thank you, team!
Very honest people, their customer service is excellent, they really care about the customers
Como mujer es muy comun que no tengamos el servicio que es necesario para nuestros carros o que al lugar que vayamos a optenr el servicio de nuestros carros las personas quieran tomar ventaja de ello, pero aqui las personas que trabajan an este lugar especialmente Rafael Perez a mantenido un servicio profecional y siempre viendo como poder ayudar a sus clientes.
Very friendly dealer.. Very knowledgeable service advisors..They know what customers need,..want.. Right and Quick service. They make all customers smile with 100% satisfaction. Very recommendable..No doubt..Thank you All.
Had a scheduled appointment with Gary. 4 minute wait. Always greets you with a smile,professional attitude, Questions for visit while using a tablet. Having known Gary for 24 years, my service has never been a problem. He explains needs, keeps in touch on progress when tile permits, any hidden secrets on repairs you are informed in advance. Gary is service and no one can fill his shoes.
The sales team at Empire Nissan were pleasant and knowledgeable and were very helpful in providing the information needed to make an informed decision in selecting and purchasing a new vehicle. Ruel guided me through the purchase process smoothly and was open to negotiations and made sure I was comfortable during the process. Overall, the team at Nissan made the experience pleasant with no applied pressure, I would most certainly recommend the Empire Nissan dealership to anyone looking to purchase or lease a Nissan.
Dave Ky was ready for my appt with the vehicle I was interested in. The process of leasing this vehicle went smoothly & efficiently
Excellent customer service from receptionist to service adviser
Very friendly and helpful. 2nd car we bought from them. Would definitely buy a 3rd.
Timely, very courteous professionalism.
this year only do oil change. its good and did not wait too long.
Service was smooth and quick. I was only getting and oil change and tire rotation, but it was handled in less than one hour. My previous car was a Jeep Patriot, and our local Jeep dealer would have me leave the car for 2 to 4 days (!) for any service, due to the inefficiency of their staff. Your efficiency is wonderful change.
Fast service is the normal for this dealer. Appointments are easy to get and they complete repairs quickly.
Always great service at Empire. They kept me informed of its progress during service. Peace of mind.
Very good service
Rafael perez help me out with my car service like always he took care of me very nice person to work with.
Empire Nissan let us purchase our new truck our way ! No pressure and under our terms. They were very friendly and knowledgeable and made it a hassle free experience! I would definitely recommend Empire Nissan to my friends and family. Thank you, Gerardo
Gary as always is very informative and helpful
(Translated by Google) Good atmosphere, feels very comfortable (Original) Buen ambiente se siente muy cĆ³modo
It is with great pleasure that I recommend Isidore Otero, Service Advisor. I had an issue with the service department. Not only did he take the time to hear my issue and correct the problem, but he went above and beyond my expectations. He was consistently pleasant and took on my grievance with enthusiasm, dedication, and professionalism. He was helpful in every aspect of my issue and insured the repair with complete quality. His diligence and commitment made me feel that I was in good hands. Mr. Otero is definitely a valuable asset to the business of providing outstanding customer ...
Great service and on time as promised. Purchased 3 or 4 vehicles from this dealership. Professional service great staff
Very professional, helpful and knowledgeable
I love it here, I have bought all my cars at this dealership! I would recommend going and checking them out before you buy anywhere else. Ask for Juan! I have been buying from here for over 20 years!
Overall a good service extraordinary customer service very polite a d friendly staff.
Knowledgeable and quick. Courteous and helpful
Always exceptional service. Easy checkin and progress reports. All work done to highest standards. Personal attention with long term contacts with GM and service coordinator Gary W.
I hate the new key they gave me. It is too large and will poke holes in my pocket , or even worse poke me when I sit down. They should have come up with a better fix, perhaps a smaller fob , or a separate key .
Staff members are awesome š
It was a good experience and the staff were very welcoming!! Along with a speedy process to get us approved for our truck!
Great experience very patient
Always excellent, auto service.
My wife and I came to buy a car and a truck three weeks ago; Juan Garcia was very helpful guiding us through the process. He went the extra mile advising, guiding us, and more than anything he was not pushy to make a purchase instead answered our questions and we did not feel pressure at all. He is very savvy and made us feel welcomed. Thank you Juan for your service.
Service was much better than the first time I took my car in for services.
Otero or Izzy was great helping me and communicating about the car repairs. I would recommend empire nissan for service
Awesome service as always. Raphael Perez took care of my needs in less than an hour.
Very satisfied with work done I would recommend to friends and family to go to this dealer
Excellent service, car ready as promised. Service representative Raphael kept us informed and explained in detail what was needed. Would recommend
I love how they know my car so well and know what my car needs
Excellent service from Izzy, the service person who dealt with my car. He got me in fast and fixed the issue. Great service.
Awesome dealership. Awesome service. Will absolutely continue to do business here. And will highly recommend to others.
My first time here and had the best experience! Rafael and his team helped me so much! I was hesitant to get my rear breaks/drums fixed by the dealer thought I was going to cost me an arm and a leg. But Rafael helped me with my diagnostic and set me up with an appointment. He even got me a ride home in the rain from the dealership! I was expecting to pay an Uber. The guys here are all very friendly and helpful. They are not trying to sell you unnecessary things if anything they helped me with ...
Bought a used truck from Empire and the sales person was Manny very knowledgeable Guy explained everything also Adam the Sales manager very easy going nice person overall a very nice experience thank you
John Fakhoury made my day great he treats me like a family and he make the leasing a great experience
Best service ever, highly recommend!
Great customer service. Fast and efficient
Carlos Gonzales Tirando was my service Advisor and he was super friendly and professional. He helped me with any question I had and was able to explain it in a thorough manner.