Customer Testimonials
I called about a part gave my name and when I got there, the part was already pulled waiting on me✌🏾
The whole buying experience was amazing from start to finish!
We recently purchased a new car for our daughter from this dealership, and everything went perfectly from start to finish! Dave Ky was our salesperson, and we couldn’t have been happier to work with him. He was extremely professional, knowledgeable, and patient, and he took the time to answer all of our questions and make the entire process smooth and stress-free. We’re very happy with our purchase, but most importantly, we’re truly impressed with the excellent customer service we received. Thank you, Dave, and the entire team, for making this such a great experience!
Great service and reasonable prices.
I have dealer options where I live but I keep going back to Empire Nissan. The customer service is professional, the mechanics know what they are doing and the waiting accommodations are very comfortable. Try them! You won't be disappointed.
I always receive excellent customer service from Mark Avila at Empire Nissan!
(Translated by Google) Very good service (Original) Muy buen servicio
Pleasant experience buying a Nissan Frontier with no pressure tactic and transparency.
On Sat. 9/12/2026 Mark Avila provided amazing customer service from the time I arrived on a tow truck. Communicated well while I was in the waiting area. And provided detailed breakdown of service and recommendations for future needs.
I own two 2020 Nissan Sentra. Both cars experienced the exact same failure—the first one broke down on June 28th and the second in August—where the alternator suddenly failure, they broke up. Both vehicles stopped running while we were driving; they suddenly quit on the road, which put our lives in danger. The situation was unsecure and scare. We had to have them towed to Empire Nissan Ontario Service. This review covers the service we received in August, which was excellent. Mark Avila, the service advisor, was incredibly diligent and courteous in helping us resolve the issue as quickly ... Read More Google - Sep 15, 2026
I purchased my Nissan Rogue from Empire Nissan in 2024. I am a return customer and have had the best customer service from Mgr. Alan and my sales associate Isaak. I’ve been treated kindly and with the upmost respect. Isaak consistently comes to check I would like more water snacks etc. while I wait for the oil maintenance. I recommend Empire Nissan every chance I get as I am a very satisfied customer. Thank you G.B.
Friendly and respectful people at Empire Nissan. Internet salesperson Ruel Bandoja is very efficient and nice. I have now purchased 3 vehicles with him.
Christopher Ruiz is fantastic!! Overall, San Bernardino Nissan was straight to the point and polite. Great service.
Empire Nissan consistently delivers exceptional service. Ryan, a member of your service department, consistently demonstrates extensive knowledge and dedicates time to thoroughly explain any issues. Furthermore, his professionalism and personable demeanor significantly enhance your company's reputation. We extend our sincerest gratitude to Mr. Ryan.
Very good service thank you
Everything went smoothly and I'm very pleased
(Translated by Google) Thank you, Mr. Gonzalez, for your help and professionalism. It is much appreciated. (Original) Gracias Sr Gonzalez por su ayuda y su profesionalismo. Se le agradece
Everything need and was in and out
Staff were very helpful and assisted me to buy a new Nissan Rogue 2026 without any hassle even though I didn't have perfect credit. Process was quick and no pressure. Thanks to Ruel of Empire Nissan.
We had a great experience. We were greeted with popcorn upon entering the showroom. And it got better from there. The salesman were wonderful and very helpful. I would recommend Empire Nissan to everyone.
Friendly staff and ongoing specials on maintenance. Clean waiting area with a little shop inside to kill time. Cold and hot drink options.
Great price. Willingness to negotiate. Quick service. Will definitely return when in need of a car for a good price.
2025 Murano .Door handle had to be ordered because you couldn’t lock/unlock by pushing the button. Was told they would call when order came in . Never got called. I called and part had been there for a week. This car has 4000k on it. Don’t buy a Murano. Not happy with service managers at dealer
Empire Nissan
I want to give a huge thank you to everyone at Empire Nissan, especially Odeh Michael Sayegh, Juan Garcia, and Riz Ali, for everything they did to help me.
About three months ago, I came in hoping to get a car, but unfortunately it didn’t work out. Even though we weren’t able to make a deal the first time, Odeh did everything he could to help. What stood out the most was that he stayed in touch with me afterward. He wasn’t just focused on selling a car, he genuinely checked in on me and ... Read More Google - Aug 7, 2026
Great experience wait time wasn’t long with appointment
Bought a new car at a fair price. The people involved were kind and professional.
Mark Avila in Service was very helpful and attentive to my needs.
I was looking to buy a new 2026 Nissan Frontier. I emailed several local dealers and got a quick response from Empire Nissan, specifically Dave Ky. He gave me the best out the door price, no haggling, no games, no dealer add ons, etc. He was very transparent and honest. I went to the dealership and purchased the truck in 1.5 hours. Highly recommended.
Good customer service, definarely would go back for future service and repairs,the wait was a little long, but worth it.
Service was quick and everything that needed to be done was explained to me. Waiting room was comfortable and stocked with coffee, tea, and water.
Empire Nissan is the only place we will go to buy our vehicles or have service performed on our vehicles. Over the course of three years, due to all kinds of circumstances, we have had to purchase five vehicles. And each time we have gone to Empire, it has been an stress-free, pleasant experience. Purchasing so many vehicles in such a short time is stressful enough, especially when they were not expected. Everyone at Empire Nissan from the service department (specifically Ryan O’Keefe) to the sales personnel, to the finance personnel (specifically Adel Rizk) have always made us feel ... Read More Google - Jul 29, 2026
This dealership has great service and is always fast with my car. Ryan was great!
Free cofre very good
Ruel internet sales manager made the process nice and easy from start to finish. No bait and switch. Would definitely recommend and use again in the future.
The guy that helped was nice and friendly. One thing I really appreciate is the people that’s helping you when you take your car in for service, don’t try to sell you on things. Do what you asked, and afterwards lets you know if something needs to be fixed or change etc.
Empire nissan is still number one for sales and sevice. Dave Kyle internet sales manager was excellent and honest. This is my second frontier, first was bought in 2008.
Service for the car maintenance is excellent
If I could give Empire Nissan and Service Advisor **Steven Trevino** 10 stars, I would! After a total nightmare at our local dealership in Victorville, CA, that left us carless for days, scammed with fake diagnostics, and charged over $1,000 for unauthorized work, we brought our 2025 Nissan Kicks down the hill to Empire Nissan for a second opinion.
From the second we arrived, Steven Trevino was an absolute lifesaver. He was honest, deeply sincere, and highly communicative. Unlike our previous experience where everything was just shady "word-of-mouth,"
Steven and his team actually took the time to fully inspect our car ... Read More Google - Jul 18, 2026
Love their customer service.
Update: received a follow up call from the dealership manager John. He is a decent guy and helped me return my leased vehicle smoothly Called in to inquire about returning my leased car and they kept transferring me to voicemail every time I tried to call
Steven always provides top tier customer service anytime I come in for service. It’s because of him and the speedy turnaround that I pass two Nissan dealerships and come to Ontario. Thanks Steve!
Always friendly and trustworthy associates are very respectful and are very helpful love ontario nissan
Excellent communication and I was really impressed by Dave’s professionalism.
The best customer service I would totally recommend Empire Nissan to all my family and friends. The employee's are very friendly and polite, they make you feel like family.
A few week ago, my mother in-law took our 2023 Nissian Rogue to get an oil change and a motor mount replacement. The customer serivice was amazing, they made sure she got home and back to their facility with their transport service. We appreciate everyone at Empire Nissian Ontario off of Ketterling Drive.
I love empire nissan. Everything runs smoothly and the service from getting an oil change to buying a car is easy. Everyone there is helpfull and the sales man that helped me with buying a car was very professional and made everything easy and comfortable.
Mark is always very attentive and supportive. He also is vey knowledgeable about Nissan which I love. He’s always so pleasant and kind. I will always ask to work with mark in the future.
My experience here at Nissan has been nothing but the best ever since I bought my vehicle. All service appointments have been extremely excellent and helpful Mark A does nothing but provide professional and honest advise thanks again Mark for all you do for me and the people for bless
We really appreciate Ryan & his team for fixing our 2026 Nissan Knicks. The radio needed to be factory reset. It took them a week to figure it out because it's a new car & they haven't had such problem. They got it done, No issue!! Im very happy. Thanks again
I Love Alondra Garcia she is the best car seller i've known very kind and patient and works with your time , she doesn't give up to make sure you come out with the car of your dream or a car you Love with a big happiness to enjoy vacation and family trips on a safe brand new car she is the BEST BEST I TOTALLY RECOMMEND YOU TO ALONDRA GARCIA YOU WONT BE DISAPPOINTED I PROMISE THANK YOU SO MUCH ALONDRA , God bless you
The best service I've ever received—friendly, professional, and they take good care of your vehicle!.. 👍👍✨ 💯 % recommend
Excellent service I suggest you make an appointment for A1 service mark was very helpful thank you love my Nissan
Best price I was in and out in less than 1.5 hours, excelente service from the whole team specially the sales person Dave Key
Steve Trevino handled my issue promptly and the cost which included with a discount was exactly as we discussed.
Always professional and courteous. Excellent service department and staff. Work is completed in a timely manner.
Excellent service, excellent staff, would recommend and me back to. 10/10
The customer service was exceptional.
I had a great experience working with Gabriel at Empire Nissan. From the beginning, he was professional, understanding, and genuinely took the time to make sure everything went smoothly. He made the entire process easy and stress-free, and I never felt pressured.
I’ve already referred several people to Gabriel, and they’ve all had great experiences with him as well. It says a lot when someone consistently takes care of every customer the same way. If you’re looking for someone who is honest, knowledgeable, and truly cares about helping you, I highly recommend asking for Gabriel at Empire ... Read More Google - Jun 29, 2026
Ali was amazing. I didn't feel pressured or rushed and he was so understanding. I would definitely recommend requesting him if you're looking to buy a new car.
I had an excellent experience at Empire Nissan. The service team was friendly, professional, and kept me informed throughout the entire process. My vehicle was completed on time, and everything was explained clearly. They made the visit easy and stress-free. I would definitely recommend Empire Nissan to my family and friends.
ryan was awesome thank you and the people who worked on my car to get it fixed the audio is great now
Always friendly n professional
Very attentive and helpful. Process went faster than usual
Steve was super friendly and made sure my oíl change was done fast. I would recommend Steve again due to his great customer service.
Always a good experience when I have my Pathfinder serviced Claudio helped me out, he was great.
Ryan, the service advisor was the best and went over and beyond for us! Great service and we will definitely recommend to everyone and now we have a life long friend! Thanks Ryan!
Ryan worked in the service department and he was very helpful. When I brought my car in, he helped me right away. Great service all around.
We went in to purchase a Sentra for my daughter.. Dave, our salesman was extremely helpful and knowledgeable.. we booked an appointment with him and told him what we were looking for, such as color and model… he made sure he had plenty of selections for us… this was the easiest car purchase I’ve ever had… definitely recommend Dave and the entire team at Ontario Nissan..
Mark in the service department is so professional and very helpful
(Translated by Google) The person who helped me with the purchase of my Nissan was very helpful; the staff was very friendly. (Original) Muy bien m atendio la persona q m ayudo con la compra de mi Nissan el personal muy amable
Miguel Oliva is the most polite and intelligent sales person I ever met. He listed my options, explained all details and even delivered my car to a rent-a-car office where I dropped off my rented car. Thank you Miguel, you did my day!
Good Price, Kindness Staff, Great Value Car
The Dealership made my car buying experience pleasant , not pressured. They were friendly and accommodating. I purchased a Nissan Pathfinder at a "decent" price, we both benefited a bit. I would recommend Empire Nissan to friends and family, if they were buying a new or pre-owned vehicle.
I always get good service from this dealership. They are very kind and knowledgeable every time I go.
I won’t go anywhere else. This dealership does it right and because of that, I will continue to be a loyal customer.
Spent months researching what I wanted. Saw the truck at Empire Nissan, and called. Dave Key picked up. He was patient, professional, and offered me a fully transparent price - no gimmicks, no add-ons, just the facts. I had a few questions, and Dave Key not only answered, he followed up with clearer answers the next morning. We even switched trucks mid-stream on him, and he rolled with the punches. Spoiler: We went back to the first truck, the one Dave Key gave us the fantastic price on to begin with. We couldn't be happier with our experience. Buying ... Read More Google - May 27, 2026
Awesome service, great people!! Mark Avila is the guy!! Very helpful and courteous!! Thank you and for will definitely come back for sure!! A+++