Customer Testimonials

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Google May 21, 2024

this year only do oil change. its good and did not wait too long.

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Google May 18, 2024

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Google May 17, 2024

Service was smooth and quick. I was only getting and oil change and tire rotation, but it was handled in less than one hour. My previous car was a Jeep Patriot, and our local Jeep dealer would have me leave the car for 2 to 4 days (!) for any service, due to the inefficiency of their staff. Your efficiency is wonderful change.

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Google May 16, 2024

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Google May 16, 2024

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Google May 13, 2024

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DealerRater May 12, 2024

Fast service is the normal for this dealer. Appointments are easy to get and they complete repairs quickly.

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DealerRater May 5, 2024

Always great service at Empire. They kept me informed of its progress during service. Peace of mind.

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Google May 4, 2024

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Google May 4, 2024

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Google Apr 25, 2024

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Google Apr 25, 2024

Very good service

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DealerRater Apr 24, 2024

Rafael perez help me out with my car service like always he took care of me very nice person to work with.

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Google Apr 23, 2024

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Google Apr 19, 2024

Empire Nissan let us purchase our new truck our way ! No pressure and under our terms. They were very friendly and knowledgeable and made it a hassle free experience! I would definitely recommend Empire Nissan to my friends and family. Thank you, Gerardo

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Google Apr 18, 2024

Gary as always is very informative and helpful

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Google Apr 18, 2024

(Translated by Google) Good atmosphere, feels very comfortable (Original) Buen ambiente se siente muy cómodo

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Google Apr 17, 2024

It is with great pleasure that I recommend Isidore Otero, Service Advisor. I had an issue with the service department. Not only did he take the time to hear my issue and correct the problem, but he went above and beyond my expectations. He was consistently pleasant and took on my grievance with enthusiasm, dedication, and professionalism. He was helpful in every aspect of my issue and insured the repair with complete quality. His diligence and commitment made me feel that I was in good hands. Mr. Otero is definitely a valuable asset to the business of providing outstanding customer ...

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DealerRater Apr 15, 2024

Great service and on time as promised. Purchased 3 or 4 vehicles from this dealership. Professional service great staff

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Google Apr 14, 2024

Very professional, helpful and knowledgeable

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DealerRater Apr 13, 2024

I love it here, I have bought all my cars at this dealership! I would recommend going and checking them out before you buy anywhere else. Ask for Juan! I have been buying from here for over 20 years!

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Google Apr 8, 2024

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Google Apr 4, 2024

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Google Apr 3, 2024

Overall a good service extraordinary customer service very polite a d friendly staff.

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Google Apr 1, 2024

Knowledgeable and quick. Courteous and helpful

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DealerRater Mar 30, 2024

Always exceptional service. Easy checkin and progress reports. All work done to highest standards. Personal attention with long term contacts with GM and service coordinator Gary W.

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Google Mar 28, 2024

I hate the new key they gave me. It is too large and will poke holes in my pocket , or even worse poke me when I sit down. They should have come up with a better fix, perhaps a smaller fob , or a separate key .

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Google Mar 27, 2024

Staff members are awesome 😎

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Google Mar 27, 2024

It was a good experience and the staff were very welcoming!! Along with a speedy process to get us approved for our truck!

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Google Mar 19, 2024

Great experience very patient

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Google Mar 19, 2024

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Google Mar 13, 2024

Always excellent, auto service.

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Google Mar 9, 2024

My wife and I came to buy a car and a truck three weeks ago; Juan Garcia was very helpful guiding us through the process. He went the extra mile advising, guiding us, and more than anything he was not pushy to make a purchase instead answered our questions and we did not feel pressure at all. He is very savvy and made us feel welcomed. Thank you Juan for your service.

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Google Mar 6, 2024

Service was much better than the first time I took my car in for services.

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Google Feb 29, 2024

Otero or Izzy was great helping me and communicating about the car repairs. I would recommend empire nissan for service

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Google Feb 24, 2024

Awesome service as always. Raphael Perez took care of my needs in less than an hour.

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DealerRater Feb 24, 2024

Very satisfied with work done I would recommend to friends and family to go to this dealer

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Google Feb 17, 2024

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DealerRater Feb 16, 2024

Excellent service, car ready as promised. Service representative Raphael kept us informed and explained in detail what was needed. Would recommend

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Google Feb 16, 2024

I love how they know my car so well and know what my car needs

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DealerRater Feb 15, 2024

Excellent service from Izzy, the service person who dealt with my car. He got me in fast and fixed the issue. Great service.

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Google Feb 11, 2024

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DealerRater Feb 10, 2024

Awesome dealership. Awesome service. Will absolutely continue to do business here. And will highly recommend to others.

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Google Feb 7, 2024

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Google Feb 7, 2024

My first time here and had the best experience! Rafael and his team helped me so much! I was hesitant to get my rear breaks/drums fixed by the dealer thought I was going to cost me an arm and a leg. But Rafael helped me with my diagnostic and set me up with an appointment. He even got me a ride home in the rain from the dealership! I was expecting to pay an Uber. The guys here are all very friendly and helpful. They are not trying to sell you unnecessary things if anything they helped me with ...

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Google Feb 3, 2024

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Google Feb 2, 2024

Bought a used truck from Empire and the sales person was Manny very knowledgeable Guy explained everything also Adam the Sales manager very easy going nice person overall a very nice experience thank you

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DealerRater Feb 2, 2024

John Fakhoury made my day great he treats me like a family and he make the leasing a great experience

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Google Feb 2, 2024

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Google Jan 30, 2024

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Google Jan 28, 2024

Best service ever, highly recommend!

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Google Jan 25, 2024

Great customer service. Fast and efficient

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Google Jan 22, 2024

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Google Jan 22, 2024

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Google Jan 22, 2024

Carlos Gonzales Tirando was my service Advisor and he was super friendly and professional. He helped me with any question I had and was able to explain it in a thorough manner.

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Google Jan 17, 2024

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DealerRater Jan 17, 2024

Gary Worley is been our family advisor for so many years till now and he is always on top of everything and happy to do our service with him.

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DealerRater Jan 13, 2024

Like the customer service but don’t like that my service advisors leave because I’ve had some very good advisors

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Google Jan 12, 2024

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DealerRater Jan 12, 2024

best service so far. been to other dealership and Empire Nissan is best one for me.

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Google Jan 8, 2024

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Google Jan 6, 2024

Empire Nissan at 1377 Kettering Dr, Ontario, CA 91761 is the best they take care of you like family. I always have Isidore help me with my appointments with service and I can call with any questions I have about my car and he’ll answer. When I bring my car in I know it’s in good hands, I just love it there.

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Google Jan 5, 2024

Great experience. The staff was very helpful and friendly. Wasi ensured me of getting a part for me right away that was not working.

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Google Jan 2, 2024

I wanted to take time out to recognize Isaac for being the best salesperson I have ever encountered at Empire nissan. Lengthy post alert, I figured more posts must be written on wonderful customer service & not just on complaints, so bare with me :). I bought my first car with Empire Nissan back in 2016 & have gone there for all my service concerns and have received exceptional customer service for everyone each time I came in for a maintenance visit. There was one particular sales representative however who would approached me humbly, kindly, non-pushy (which is a big deal to ...

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Google Jan 1, 2024

Best Nissan dealer! My Service Advisor was very attentive and kept me updated about the Service in my vehicle. THANK YOU!!!

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Google Dec 30, 2023

I always have a good experience at Empire Nissan. Always kept up to date with service.

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Google Dec 30, 2023

(Translated by Google) Excellent personalized attention and your car is in the best hands, the service representative Carlos Gonzales will help you with the treatment of a good advisor and friend (Original) Excelente atención personalizada y tu carro esta en las mejores manos, el representante de servicio Carlos Gonzales les ayudará con un trato de buen asesor y amigo

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DealerRater Dec 27, 2023

For Service, Issy is the man. He gets me scheduled and is waiting when I arrive. Always gets me in quickly and notifies me of any updates, status, needs, etc. Then has the car ready when promised. He has even come in on a Saturday when I was having issues on Friday, to get the car in the shop, and see that I am set. This guy is why I have 5 Nissan's and use them for repairs. TG

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Google Dec 26, 2023

Juan and Adam are beyond angels on earth. They helped me out by putting me in a brand new 2023 Rogue. If you’re looking or needing a new vehicle. I strongly recommend going to Empire Nissan and ask to work with Juan and Adam!

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DealerRater Dec 22, 2023

Salesman was very professional in our sales. NO trying o upsell or anything bad. Car was ready for us just after we got there, no waiting to have it prepped.

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DealerRater Dec 21, 2023

I loved my experience with empire Nissan. My sales associate was Jaquon and he was very helpful and informative. I came in looking at another car and he put me in a better car. I am very pleased with my experience and will definitely refer friends and family.

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DealerRater Dec 15, 2023

I’ve been a customer of Empire Nissan since 1991. I’ve also purchased pickup trucks for the PennySaver. Gary Worley has been an awesome person to deal with.

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Google Dec 14, 2023

I've been a loyal customer for 20 years. I trust all maintenance done to my vehicles. Gar Worley and his staff are highly recommendable.

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Google Dec 14, 2023

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Google Dec 13, 2023

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Google Dec 11, 2023

Love these guys, after dealing with 4 other dealers in Orange County, I am so glad to find them! They were upfront, to the point and got us a great deal! Also my wife love them too, they made her feel special got her the specs she wanted. And special thanks to Ruel B for handling everything for us!

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Google Dec 5, 2023

Thanks you for the excellent service they always get me for the last 2 years going there thanks again always.

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Google Dec 2, 2023

They are perfect team

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Google Dec 1, 2023

Quality staff to work with. very professional and information. I have been purchasing for this location alone for over 10 years

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Google Dec 1, 2023

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Google Dec 1, 2023

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Google Nov 30, 2023

Fast and easy.

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Google Nov 30, 2023

This is our 5th car purchase from Empire Nissan of Ontario, CA and from Dave Ky. Dave has taken care of our family from the first time we met him. Dave treats our family with respect and he is very detailed and explained the important and not so important features of the car and he clearly explains the buying process from vehicle to extended warranty to gap insurance etc. We trust him to the point where we call Dave and tell him we are going to be there in 2 hours to look at a Frontier Fully Loaded and by the ...

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Google Nov 30, 2023

Great customer service

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Google Nov 29, 2023

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Google Nov 29, 2023

Rafael Perez was very friendly and helpful. We discussed the needs on my 2019 sentra and he carried it out as planned. Rafael kept me informed of the findings and suggested a few more items that my car needed. I’m very pleased with the service I’ve been given by the Empire Nissan’s service team!

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Google Nov 25, 2023

(Translated by Google) always good work (Original) siempre buen trabajo

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Google Nov 24, 2023

Thank you Izzy for your help. You answered all our questions and kept us informed throughout the process. You also made us feel we were taken care of and at ease. No doubt, this is our new service location. Click to Copy

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Google Nov 22, 2023

I am not local (out of state) and was traveling but that didn't matter to Empire. They went above and beyond to take care of me and my family. Thank you Carlos and Bryant. I owe you guys. Fantastic service along with compassion and understanding. They listened and took care of us. Will recommend this location to all friends and family that live in the greater area. In addition, everyone at this location were super nice and helpful.

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Google Nov 16, 2023

Rafael and Juan go above and beyond with their service oil change was quick and easy!!

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Google Nov 13, 2023

Always friendly and fast. I haven’t been disappointed. Would recommend them to anyone.😊

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Google Nov 11, 2023

Great dealer experience. Great sales team and staff

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DealerRater Nov 11, 2023

It's a local dealership that satisfied our needs for service or buying another vehicle.

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Google Nov 11, 2023

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Google Nov 10, 2023

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Google Nov 10, 2023

Wonderful customer service and great coffee. Shout out to Raphael..

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Google Nov 10, 2023

Love our local dealer and service @ Empire Nissan!

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DealerRater Nov 10, 2023

Quick service not sure if anything else was checked,but I’m happy with the service xcxccccccccccccccc

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DealerRater Nov 10, 2023

Profesional, helpful and friendly service always. Recommend for sale and service. Will recommend to family and friends.

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Google Nov 10, 2023

Gary the car specialist was very nice and informative‼️.


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