Service for the car maintenance is excellent

(Translated by Google) I took my car in for an oil change, and honestly, the service I received was excellent. Carlos was the one who helped me; he was very kind and helpful throughout the process. I highly recommend them. 🙏🙏🙏 (Original) Lleve mi carro a que le hicieran cambio de aceite, y la verdad que el trato que recibí fue excelente. Carlos fue quien me atendió, fue muy amable y me ayudó con el proceso. Los recomiendo con mucha seguridad y certeza. 🙏🙏🙏

If I could give Empire Nissan and Service Advisor **Steven Trevino** 10 stars, I would! After a total nightmare at our local dealership in Victorville, CA, that left us carless for days, scammed with fake diagnostics, and charged over $1,000 for unauthorized work, we brought our 2025 Nissan Kicks down the hill to Empire Nissan for a second opinion. From the second we arrived, Steven Trevino was an absolute lifesaver. He was honest, deeply sincere, and highly communicative. Unlike our previous experience where everything was just shady "word-of-mouth," Steven and his team actually took the time to fully inspect our car and wrote down *every single detail* perfectly. They completely exposed the fraudulent diagnosis we were given elsewhere. Steven's technicians proved our steering rack was perfectly fine and instead found the real culprits: separated lower control arm bushings and a steering angle sensor error. Steven handled everything professionally, getting those factory defects completely repaired under our warranty for $0.00! (The other dealership Valley Hi Nissan, Victorville, CA) had forced us to drive on a failing suspension, our front tires were completely ruined, but Steven got us sorted out with brand new tires and a precision alignment. I just picked up the car, and it drives as good as new. I would love to come here again. Save yourself your time at Valley Hi Nissan Victorville, and go somewhere where they actually value you and your money, and where they actually take good care of you. I promise you, this is where I'll be going from now on! It really sucks having a Nissan dealership right in the High Desert where I live and not even being able to go there because they're not trustworthy. Steven Trevino completely restored our faith and protected our family's safety. Make the drive down the hill to Empire, they do excellent work and treat you with real honesty!

My service at Empire Nissan was excellent. All of the associates were very helpful, especially Steven. He was very informative and Cheerful. My oil change was done in a timely fashion.

Love their customer service.

I had an amazing experience at Nissan of Redlands! From start to finish, the entire process was smooth, stress-free, and professional. A huge thank you to Ilene and Sal for going above and beyond to help me get into my brand-new car. They were patient, honest, and truly took the time to work with me to find the best deal that fit my budget. I never felt pressured, and they made sure all of my questions were answered every step of the way. Their customer service and dedication made what can be a stressful experience feel exciting and enjoyable. If you’re looking for a new vehicle, I highly recommend asking for Ilene and Sal. They genuinely care about their customers and will do everything they can to help you drive away happy. Thank you both for making my car-buying experience such a positive one!

Update: received a follow up call from the dealership manager John. He is a decent guy and helped me return my leased vehicle smoothly Called in to inquire about returning my leased car and they kept transferring me to voicemail every time I tried to call

Steven always provides top tier customer service anytime I come in for service. It’s because of him and the speedy turnaround that I pass two Nissan dealerships and come to Ontario. Thanks Steve!

Always friendly and trustworthy associates are very respectful and are very helpful love ontario nissan

Excellent communication and I was really impressed by Dave’s professionalism.

The best customer service I would totally recommend Empire Nissan to all my family and friends. The employee's are very friendly and polite, they make you feel like family.

A few week ago, my mother in-law took our 2023 Nissian Rogue to get an oil change and a motor mount replacement. The customer serivice was amazing, they made sure she got home and back to their facility with their transport service. We appreciate everyone at Empire Nissian Ontario off of Ketterling Drive.

I love empire nissan. Everything runs smoothly and the service from getting an oil change to buying a car is easy. Everyone there is helpfull and the sales man that helped me with buying a car was very professional and made everything easy and comfortable.