Carlos has been really helpful and patient, I had an oil change and he checked all other things because we are planning to go on a long drive next week. He made sure that the car is safe and ready for the drive.

Friendly staff and knowledgeable. Ali who’s helping us is the best highly recommended .

Your service department gets 5 STARS.

Easy and quick service without an appointment

The service management staff at this dealership is top notch. Work was done sooner than promised.

(Translated by Google) Excellent service, ask for Juan, he's the best. (Original) Excelente atención pregunten por juan es el.mejor.

I bought a Nissan Ariya EV this past April and only drove about 600 miles before I discovered the A/C wasn’t cooling properly. I brought the car to Empire Nissan, and Mark Avila was the service advisor who helped me. He was incredibly professional, friendly, and efficient throughout the entire process. Since the diagnostics and repair were expected to take a long time, Mark arranged a rental car for me on the spot, so I didn’t experience any disruption to my daily life. Although the repair took 19 full days, I wasn’t frustrated at all because the rental was fully covered, and all costs—including repairs and rental—were handled under the warranty. I didn’t have to pay a single cent. Mark kept me updated every week, was always patient and kind, and even made sure my EV was fully charged before I picked it up. I truly felt taken care of. This experience was a night-and-day difference compared to my previous visit at Metro Nissan of Montclair, where I was extremely disappointed. They refused to provide a rental despite the same issue, and even asked me to drive home in a car with a broken A/C and just wait for their call. I left frustrated and almost lost faith in Nissan. Thankfully, I made the decision to try Empire Nissan instead—and I’m so glad I did. Even now, 19 days later, I still haven’t heard back from Montclair. If your Nissan needs service, don’t waste your time at Metro Nissan of Montclair. Go straight to Empire Nissan and ask for Mark Avila—he’ll take great care of you!

Carlos and Empire Nissan treats me with 5 Star Service! Thank you, Edward

This is our 5th Nissan from this dealership. We travel over 50 miles to purchase ours from Dave Ky. We pass many other’s dealerships on our way to Empire Nissan, but we appreciate the excellent customer service and their willingness to go above and beyond that exceed all of our expectations.

These guys are professionals in taking care of you and your vehicle. The last time I had my car serviced here, I was worried I was going to have to pay more than $200 but since my car is still under warranty, I didn’t have to pay a dime which was a huge relief. That story alone makes me trust Empire Nissan with my car’s needs.